WORK EXPERIENCE
UX DESIGNER
Nuvalence • Troy, NY (Remote) • Feb 2022 - Present
UX Designer focused on Public Sector Projects, including USAF, New York State Department of Labor, New York State Office of Cannabis Management, WI Department of Workforce Development Unemployment Insurance, and the company's Solution Accelerator. Accessibility expert.
UX DESIGNER, VICE PRESIDENT
MUFG Union Bank • Glendale, CA • May 2019 - Feb 2022
Principal UX designer for Mobile Apps. Accessibility expert. UX Lead for Digital Account Opening, iOS App Reskin & Redesign, Mobile Check Deposit, Mobile Apps. Account Dashboard and Account Details redesign. Principal consultant for iOS refactor project.
ASSISTANT PROFESSOR, Part-time
ArtCenter College of Design • Pasadena, CA • Jan 2021 - Present
Currently teaching a foundational course in Human Factors & Design Psychology. Students learn to: design based on user needs, identify contributory capabilities of the users of products and systems, identify and understand user tasks, the environments of product use and the impact on behavior, use research to evaluate designs and systems from the perspective of users.
SENIOR UX/UI DESIGNER
PayForward LLC • Valencia, CA • Oct 2018 - May 2019
Lead the redesign effort for Web, iOS app, and Android app, as well as an internal Member Services Support application.
LEAD INTERACTION/UX DESIGNER
DexYP/YP.com • Glendale, CA • 2013 - 2018
Played a critical role in Sales Experience, a proprietary platform centered around its digital transformation. Simplified experience for all reps, which resulted in a 75% reduction in process time and a 45% decrease in fulfillment errors. Less than a year after release, NPS improved 83 points (from -75 in April 2015 to +3 in January 2016). Work included post-sale experience, e-Commerce, and iOS app prototype.
Improved the design of existing Presence product (Listing Accuracy, Social & Reputation Management), a product that sold 8,237 total units (and a revenue total of $9.15M after its relaunch).
SENIOR WEB/UI DESIGNER
YP.com • Glendale, CA • 2010 - 2013
Worked with the IA & Usability teams to improve the user interface of company products. Created conceptual designs adhering to YP style and standards. Worked with cross-functional teams in Web, Mobile, Data, Advertising, and Marketing.